What is the MyTutor and Bright Horizons partnership?
MyTutor is excited to collaborate with Bright Horizons, to offer families online tuition packages. Employers are able to purchase credits through Bright Horizons and you’re welcome to use your credits for lessons on MyTutor!
Who are the tutors?
Our tutors are experienced and bright undergraduates from the UK’s top universities. All our tutor’s have enhanced DBS certificates and have completed exhaustive training. Our tutors also design their lessons around their students' needs and style of learning.
Why are we moving platforms?
We're always looking to improve the experience of our customers, and our tried-and-tested 'classic' platform is a step-up from the one you've been using!
You can expect:
More features - like recurring lesson slots, personalised lesson reports, and tutor reviews
A smoother experience - managing your bookings will be easy and you'll still have the Support team on hand for help.
How do I log in to my new account?
To log into your account, head to www.mytutor.co.uk/login and choose 'Parent log in' (below).
Your email address will remain the same and you will receive an email to set up a new password on the 21st of August. If you haven't you can choose 'Forgot password?' to reset your password from the parent login screen.
How does my child access their account?
To access their account, choose 'Student log in' from the same link as above (www.mytutor.co.uk/login). Their email address will stay the same too. If your learner was using a username to log in previously, their new account will have been set up under your email address.
You can contact our Support team via livechat to change any of your account details.
What happens if my Bright Horizons credits run out?
Once you've used up all your remaining lesson credits you'll need to top up your account with your own payment method if you'd like to continue with lessons. If you no longer need lessons, you can cancel your lesson slot from your 'Bookings' page to avoid automated reminders.
What do the credits shown on my account mean? Why do I have more credits?
On the 'classic' platform we use MyTutor credits to confirm your lessons, just like with your current platform.
How it works:
Instead of 1 credit covering one lesson, 33 credits cover one lesson.
So for example, if you have 3 MyTutor credits remaining, you'll see 99 credits on your account.
You can track your credit balance from your 'Wallet' page.
How do I book lessons on the 'classic' platform?
You've already been matched with your tutor, so now you can book in your lessons!
All you need to do is:
Discuss and confirm timings with your tutor using the 'messages' page
Go into your 'messages' tab, and click on the tutor you want to book with.
You can also do this from your 'bookings' page.
Click 'book lessons', fill in the information, and wait for your tutor to confirm.
Your tutor may also suggest lesson times (if you struggle, ask them for help, they're familiar with this platform already), you just need to accept these by clicking 'book now'.
How do I cancel or reschedule a lesson?
If you need to cancel a lesson, you can do so any time up to 24 hours before it starts. If it's less than 24 hours, you'll only be able to reschedule the lesson (not cancel). You can take either action from your 'bookings' page.
Simply go to the booking you wish to change, and click on the edit button to the right.
To reschedule, you'll need to suggest a new date and time, and include a clear and concise message along with your rescheduling request to ensure the tutor understands your availability and preferred outcome.
How do I contact my tutor?
As we've connected you with your tutor, all you'll need to do is go to your 'messages' tab on your new account and you'll be able to speak with your tutor directly there.
How do I launch my booking?
The online lesson space is the same for the 'classic' platform.
You'll be able to launch any confirmed booking 10 minutes before the start time by:
Logging into your 'MyTutor account'
Make sure you're logged into the correct account - we have parent and student portals
You'll see a green banner across your Home Page.
Click the green 'launch' button.
Alternatively, you can:
Go to your 'Bookings' page
Click the green 'Launch' button by your lesson
What happens if my tutor can't continue with lessons?
We understand schedules may change, so we have a team on hand to support you with finding a new tutor to complete your lessons and make sure you can get your credits used up before they expire. All you need to do is get in touch and we'll help you.
What happens if I'm not happy with my tutor match?
If you don't want to move forward with your chosen tutor, reach out to the support team via chat (you can access it by logging in) so we can help you with the next steps.
What if I want to use my credits for a new subject?
If you need to make this change please reach out to our Support team and we'll help you.
When will my Bright Horizons MyTutor credits expire?
Your Bright Horizon lesson credits will expire by December 31st.
What happens if I don’t choose by the deadline?
To ensure you can get started without delay on the tried-and-tested 'classic' platform and to use your allocated lessons by December 31st, if you haven’t chosen a tutor by the deadline, our team will select our best recommendation for you based on your requirements. We will then create your new account and connect you so you can message them to arrange your lessons.
What happens after I’ve chosen a tutor?
On the 21st of August, we’ll set up your account on the 'classic' platform. You’ll receive a notification email when this happens.
On the 22nd of August, we’ll match you with your existing tutor, and book in any upcoming lessons you have.
On the 27th of August, your current platform will close down, meaning you will no longer be able to log in. All lessons will be on the ‘classic’ platform from this date.
Update Email to Bright Horizons Customers
