If you need to close your MyTutor account, you can do so via a Live Chat with our team. You will need to confirm the details of your account for us, this will include: Additionally, you must explicitly request permanent data deletion, aligning with GDPR guidelines.
MyTutor ensures full GDPR compliance while processing data deletion requests to provide users with transparency and secure handling.
Your full name
The email associated with your MyTutor account.
A clear statement that you want your personal data deleted permanently.
💡 Top Tip You can speak to us on live chat for a closed account request. This is the quickest and simplest way to submit your request with us. Once confirmed, your account and data will be permanently deleted within 30 days in accordance with our GDPR-compliant policies.
Once your account is closed, you won’t be able to log in, make bookings or receive messages via our platform. Furthermore, most of your personal data will be permanently deleted, although some may be retained to comply with legal obligations or regulatory requirements.
Additionally, users will receive confirmation of the deletion process once completed.
You may still receive email updates from us (you can unsubscribe from email updates by clicking on the unsubscribe link at the bottom of one of our emails) Some data may also be retained due to legal or financial obligations, such as financial transaction records, in compliance with relevant laws.
Legal retention may also cover regulatory reporting and other compliance standards required by governing authorities.
Once your account is closed and data deleted, it cannot be reopened. Make sure to save any important information before closing.
For detailed information about data processing practices, refer to MyTutor’s Privacy Notice.