How do I close my account?
To close your MyTutor account, contact our Support team using Live Chat or email.
Live Chat is the quickest way to request an account closure.
When you contact us, we'll ask you to confirm the following details:
your full name
the email address associated with your MyTutor account
your phone number (if applicable)
Please note that if you close your account, any outstanding DBS charges must still be paid, as the DBS check has already been completed on your behalf.
Can I have my personal data deleted?
Yes. If you'd like us to permanently delete your personal data as well as close your account, please let us know when you contact us.
Deleting your personal data means we'll permanently remove your account and personal information from our systems.
Once your personal data has been deleted, your account cannot be reopened.
If you ask us to close your account and delete your personal data, we'll complete your request within 30 days.
What happens after my account is closed?
Once your account has been closed:
you won't be able to log in to your account
you won't be able to make bookings
you won't be able to view or send messages
your tutor profile will no longer be visible on the platform
Your account can usually be reopened unless you've also requested that your personal data is deleted.
You may still receive email updates after your account has been closed. If you no longer wish to receive these, select Unsubscribe at the bottom of any MyTutor email.
What if I don't want to close my account?
If you don't want to close your account but need to take a break from tutoring or stop receiving new students for a while, you can hide your profile instead.
This can be useful if you're unavailable for a period, such as during an internship or while travelling.
To hide your profile:
Click the dropdown menu under your profile image.
Select Unavailable.
You can make your profile available again whenever you're ready to start tutoring.