Should I refund a private lesson?
Some refunds are automatic, and some you’ll have to process yourself. This will usually depend on when the reschedule or cancellation is made and who requested it.
More than 24 hours before the lesson
If you or the parent wants to cancel the lesson:
Both you and the parent can cancel from your MyTutor accounts
No payment will be taken.
If you're cancelling or reschedluing the lesson, please make sure you are messaging the parent to advise them of the change so they are aware.
Less than 24 hours before the lesson
If the lesson is confirmed:
The parent can no longer cancel, they'll only be allowed to request a reschedule
If the parent/student requests to reschedule, you must accept or decline the change.
If you decline the reschedule, you must still attend for the first 15 minutes of every lesson. If you fail to attend the original lesson time, it will be refunded automatically.
You as the tutor also cannot cancel, and can only request a reschedule.
If the parent accepts, the payment will transfer to the new booking.
If the parent declines or doesn't accept the new suggested time, the booking will be cancelled and the parent will receive an automatic refund.
If the parent accepts your reschedule request, and you fail to attend the new lesson time, a refund will be processed automatically.
For discretionary lessons you want to refund
Once the lesson time has passed, you can refund the parent by going to your previous bookings page and clicking on 'edit' and 'refund' next to the lesson.
What if my student just didn't turn up for the lesson and now wants a refund?
The decision to refund is completely at your discretion.
If a parent insists on a refund after you've explained your decision:
Clearly and respectfully communicate your decision to the parent.
Advise them to reach out to MyTutor support if they remain dissatisfied for further clarification and mediation.
How do I manually refund a private lesson?
In some cases, parents are automatically refunded, for example, if you do not attend the lesson. But in others (discretionary refunds), you’ll need to do a manual refund.
To manually refund a parent:
Less than 7 days after the lesson
Go into your Previous Bookings.
Click Edit, then Refund.
More than 7 days after the lesson (you won't the option to refund yourself anymore)
Our Support Team can help
Please send us an email with the lesson details (date/time) and your student's name. If you haven't been paid yet, we'll be able to refund the lesson for you.
If you've already been paid for the lesson, you'll have the option to refund an upcoming lesson.
Didn’t find what you were looking for? Check out the suggested articles.