When you joined us as a tutor here at MyTutor, you signed up to get your enhanced DBS through us. In signing up, you agreed to a repayment plan. This meant that we covered the cost upfront for your DBS, and you agreed to pay us back in 10 instalments, this is the DBS Loan. ​

The cost of an enhanced DBS check has varied between £55 and £38 over time, depending on when it was completed.

You can make a payment via this payment link for the outstanding DBS Loan. The payment link is through Stripe, simply fill in your details and provide a payment method. Please make sure that you include your tutor ID so we can update your outstanding loan with your payment.

⚠️ Please note: Only use your tutor ID as a reference otherwise we will not be able to link your payment to your tutor account.

You can find your tutor ID or the reference you should use when paying the DBS loan payment on the email we have sent you requesting payment. If you look its usually quoted below the Click here to make payment today button in the email you received.

Yes, MyTutor does send emails and send SMS to tutors regarding outstanding DBS loan repayments. We reach out to tutors with outstanding DBS loan repayments on their accounts to pay the balance of their loans. The contact may come from us via email and/or SMS.

If you don't pay your DBS loan on time, we may need to take further action to recover this money. After you received a valid DBS check, any leftover amount from the DBS loan to get this DBS Check needs to be paid back to the DBS provider.

The reason you have to pay for this DBS loan is because when you joined the platform you chose to get your DBS processed through us and you ticked to sign up for our DBS payment loan. This meant that we covered the DBS check cost upfront and you agreed that you would pay us back in 10 instalments. The terms and conditions that you agreed to state: In the event, I don't complete 10 lessons after 1 academic term. My Tutor will invoice me for the amount I haven't paid yet.

When you joined us as a tutor and chose to get your DBS processed through us, you ticked to sign up for our DBS payment loan during you onboarding.

We’re sorry to hear that you’re struggling financially and cannot afford to pay this DBS loan. To help with the costs, we gave you the option to get a DBS through us and to pay it back in 10 instalments from your first 10 lessons. As you’ve not completed 10 lessons yet and still received a valid DBS check (that you are free to use across other job roles), the leftover amount still needs to be paid back to the DBS provider at this time.

We’re sorry to hear that you no longer want to tutor with us. However, because you signed up to a loan agreement when you joined us, you’ll still have to pay for the remaining amount for your DBS check. Please note you’ll be able to use the DBS for other similar roles - you should have had this mailed to you.

We’re really sorry to hear the loan was not paid because you couldn't find 10 lessons and struggled to get work through us. We understand that sometimes it can take longer than expected to get set up, but we’re always making improvements to make sure you can pick up work quickly and easily. For example, we updated our algorithm to make sure work goes to our newest tutors first, and we recently launched our new tutor app to make picking up work much quicker.

When you joined us, you agreed to get a DBS check through us and that you would pay for this in instalments from your first 10 lessons. So since you’ve received a DBS check, but didn’t complete 10 lessons in your first term, the leftover amount still needs to be paid back to the DBS provider. The terms and conditions that you agreed to state: In the event, I don't complete 10 lessons after 1 academic term. My Tutor will invoice me for the amount I haven't paid yet.

We are asking for repayment now as recently, we’ve been trying to find the best DBS provider for you. During this process, we reviewed how much money was spent to cover DBS checks with our last provider. Since you received a DBS check but didn’t complete 10 lessons in your first term, this still has to be paid back to the DBS provider.

Once you have made the payment through the link, Stripe will show you a confirmation page for your payment. This will confirm payment has been received and we will be matched to your account using your tutor ID.