When you joined us as a tutor here at MyTutor, you signed up to get your enhanced DBS through us. In signing up, you agreed to a repayment plan. This meant that we covered the cost upfront for your DBS, and you agreed to pay us back in 10 instalments, this is the DBS Loan. ​

The cost of an enhanced DBS check has varied between £38 and £55 over time, depending on when it was completed.

You can make a payment for your outstanding DBS loan using the Stripe payment link provided. Simply fill in your details and chose a payment method. Please make sure use your tutor ID as a reference so we can update your outstanding loan with your payment.

⚠️ Please note: Only use your tutor ID as a reference otherwise we will not be able to link your payment to your tutor account.

You can find your tutor ID or the reference you should use when paying the DBS loan payment on the email we have sent you requesting payment. If you look its usually quoted below the Click here to make payment today button in the email you received.

Yes, If you have an outstanding DBS loan balance, MyTutor may contact you via email and/or SMS to remind you to clear the remaining amount.
​

These reminders are part of our process to ensure all DBS loan repayments are up to date.

If you don't pay your DBS loan on time, we may need to take further action to recover the amount. Once you've received a valid DBS check, any remaining balance from the loan used to obtain it must be repaid to the DBS provider.

The reason you have to pay for this DBS loan is because when you joined the platform you chose to have your DBS check processed through MyTutor and opted into our DBS payment loan. This meant that MyTutor covered the cost of your DBS check upfront, and you agreed to repay the amount in 10 instalments. The terms and conditions that you agreed to state: In the event, I don't complete 10 lessons after 1 academic term. My Tutor will invoice me for the amount I haven't paid yet.

As part of your onboarding, you chose to have your DBS processed through us and ticked the option to sign up for the DBS payment loan.

We’re sorry to hear that you’re struggling financially and cannot afford to pay this DBS loan. To help with the costs, we gave you the option to get a DBS through us and to pay it back in 10 instalments from your first 10 lessons. As you’ve not completed 10 lessons yet and still received a valid DBS check (that you are free to use across other job roles), the leftover amount still needs to be paid back to the DBS provider at this time.

We’re sorry to hear that you no longer want to tutor with us. However, because you signed up to a loan agreement when you joined us, you’ll still have to pay for the remaining amount for your DBS check. Please note you’ll be able to use the DBS for other similar roles - you should have had this mailed to you.

We’re really sorry to hear the loan was not paid because you couldn't find 10 lessons and struggled to get work through us. We understand that sometimes it can take longer than expected to get set up, but we’re always making improvements to make sure you can pick up work quickly and easily. For example, we updated our algorithm to make sure work goes to our newest tutors first, and we recently launched our new tutor app to make picking up work much quicker.

When you joined us, you agreed to get a DBS check through us and that you would pay for this in instalments from your first 10 lessons. So since you’ve received a DBS check, but didn’t complete 10 lessons in your first term, the leftover amount still needs to be paid back to the DBS provider. The terms and conditions that you agreed to state: In the event, I don't complete 10 lessons after 1 academic term. My Tutor will invoice me for the amount I haven't paid yet.

Since you received a DBS check but didn’t complete 10 lessons in your first term, this still has to be paid back to the DBS provider.

Once you have made the payment through the link, Stripe will show you a confirmation page for your payment. This will confirm payment has been received and we will be matched to your account using your tutor ID.

Tutors occasionally encounter issues where deductions continue after fully repaying their DBS loan. In such cases, MyTutor typically resolves the problem during the next payroll cycle, ensuring any incorrect deductions are accounted for.

Some tutors might receive emails requesting DBS repayment even after making a payment. This usually happens due to timing or system errors. Rest assured, these emails are resolved internally, and no further payment is required if your account reflects full repayment.

To check the status of your DBS loan, verify payment confirmations in your account. If your loan has been fully repaid, you should no longer see deductions in your lesson payments. If you believe your loan may not yet be fully repaid, confirm your recent payment records, or contact MyTutor support for confirmation.