What is a DBS Loan?
When you joined us as a tutor here at MyTutor, you signed up to get your enhanced DBS through us. In signing up, you agreed to a repayment plan. This meant that we covered the cost upfront, and you agreed to pay us back in 10 instalments. The cost of an enhanced DBS check has varied between £55 and £38 over time, depending on when it was completed.
❓Check out the frequently asked questions below for more information on repaying your DBS loan:
How do I make the payment?
You’ll need to send us the payment via bank transfer with the details below. Please make sure that you use your tutor ID as a reference so we can update your outstanding loan with your payment.
MyTutor
Sort code = 400301
Account number = 81582437
I have received an email or SMS from MyTutor regarding outstanding loan repayments. Is this really from you?
Yes, we are reaching out to tutors with outstanding DBS loan repayments on their accounts to pay the balance of their loans. The contact may come from us via email and/or SMS.
What happens if I don’t pay on time?
Since you received a valid DBS check, the leftover amount still needs to be paid back to the DBS provider. If you don’t make this payment within 7 days, we might have to take further action to recover this money.
Why do I have to pay for this?
When you joined us as a tutor and chose to get your DBS processed through us, you ticked to sign up for our DBS payment loan. This meant that we covered the cost upfront and you agreed that you would pay us back in 10 instalments, the cost of an enhanced DBS check has varied between £55 and £38 over time, depending on when it was completed. Since you have a valid DBS check, we are now collecting any outstanding payment.
I don’t remember signing up to the DBS payment loan.
When you joined us as a tutor and chose to get your DBS processed through us, you ticked to sign up for our DBS payment loan. This meant that we covered the cost upfront, and you agreed that you would pay us back in 10 instalments. The cost of an enhanced DBS check has varied between £55 and £38 over time, depending on when it was completed.
What if I cannot afford to pay for this now?
We’re sorry to hear that you’re struggling financially. To help with the costs, we gave you the option to get a DBS through us and to pay it back in 10 instalments from your first 10 lessons. As you’ve not completed 10 lessons yet and still received a valid DBS check (that you are free to use across other job roles), the leftover amount still needs to be paid back to the DBS provider.
What if I’m not working on MyTutor anymore? (currently, or from now on)
We’re sorry to hear that you no longer want to tutor with us. However, because you signed up to a loan agreement when you joined us, you’ll still have to pay for the remaining amount for your DBS check. Please note you’ll be able to use the DBS for other similar roles - you should have had this mailed to you.
What if the loan was not paid because I could not find 10 lessons?
We’re really sorry you struggled to get work through us. We understand that sometimes it can take longer than expected to get set up with 10 lessons, but we’re always making improvements to make sure you can pick up work quickly and easily. For example, we updated our algorithm to make sure work goes to our newest tutors first, and we recently launched our new tutor app to make picking up work much quicker.
When you joined us, you agreed to get a DBS check through us and that you would pay for this in instalments from your first 10 lessons. So since you’ve received a DBS check, but didn’t complete 10 lessons in your first term, the leftover amount still needs to be paid back to the DBS provider.
Why are you asking for repayment now and not sooner?
Recently, we’ve been trying to find the best DBS provider for you. During this process, we reviewed how much money was spent to cover DBS checks with our last provider. Since you received a DBS check but didn’t complete 10 lessons in your first term, this still has to be paid back to the DBS provider.
How will I know you received my payment?
We will be processing payment confirmation emails to tutors that have made their payments. These emails will be processed weekly. If you have made your payment and more than 7 days have passed without receiving a confirmation email, please get in touch with our team, who can look into this for you.