MyTutorWeb Ltd (MTW) was founded to offer life-changing tuition for all. Our site was developed to deliver high-quality lessons in a safe environment, reflected in several key built-in features.

We’re committed to ensuring the highest possible standard of personal safety, well-being and safeguarding of each student and tutor using MTW.

This policy applies to all Tutors teaching private lessons, please read it carefully.

This policy defines what we determine as “fair usage” on our private and memberships platforms.

It comprises multiple behaviours that:

Both parties (MyTutor and you, the Tutor) have the same responsibility to students in providing them the best possible chance of improving their education and outcomes in life.

Breaches of this policy may lead to a range of consequences, dependent upon the severity and/or frequency. Ultimately, your account could be suspended or closed at our discretion.

There are 10 behaviours that you agree to uphold in accordance with the MyTutor “Fair Usage Policy”, they are:

The most important reason to have a clear profile picture is for child safeguarding, as stated in the government’s KCSIE legislation and our safeguarding policy.

Your profile picture must match your documents so that we can verify that you are who you say you are. Through ID verification we can prevent dangerous individuals from joining the platform and working with children.

Another reason to have a clear profile picture is to reassure parents. Understandably, they want to know (and see) who will be tutoring their child. Profile pictures help customers to trust you, leading to more booked lessons for you.

Matching you with the type of work you’re looking for is no mean feat. To make sure you’re shown to the right customers at the right time:

Otherwise, you may receive a request from a customer that you can’t accept. Leading to unnecessary notifications for you, and customers left dissatisfied with our service.

You must regularly review your subjects and availability.

Using this feature prevents us from matching you with new customers; saving you time rejecting requests, and customers from left waiting too long (and starting to look elsewhere).

It’ll also help you manage your workload and maintain a healthy work/life balance.

We ask that you respond to messages from potential customers as soon as you can.

Nobody likes being ghosted or left on read. It’s a frustrating experience, especially for someone feeling vulnerable as they look for academic support for their child.

When customers don’t hear back from you, they can lose trust in online tuition and begin searching for help elsewhere.

We’ve seen that tutors are more likely to book lessons when they respond quickly.

Remember, if you’re no longer looking for work or can’t reply promptly, you should hide your profile accordingly.

Technology is fundamental to running an online lesson. You must be prepared to use our interactive lesson space to its full capacity as paying customers will expect.

This means having a stable internet connection, a good quality webcam and microphone (kept on for the duration of the lesson), and managing things such as microphone feedback and echoing where it appears.

You’re expected to launch lessons from a desktop or laptop, not your mobile phone. However, using a graphic tablet for demonstration purposes can be useful - see more in our technology policy.

First impressions count. If a customer is stood up in a free meeting, it’s unlikely that they’ll give you (or MyTutor) another chance. They may even leave us a negative review that deters future customers.

So that we can keep bringing you the work opportunities you’re looking for, you must attend the free meetings you’ve agreed to.

Of course, we understand that there will be times when you need to reschedule or cancel entirely. But to avoid leaving customers left disappointed, you must not do this within the first hour of accepting the free meeting, or within 24 hours of it taking place.

We understand it's frustrating if you make time for a meeting, and customers reschedule, cancel or don’t show up at all. But remember that when this happens our Sales team will work to re-book them in. Whereas if you miss a meeting, that customer might not bother coming back to MyTutor. We rely on our tutors to set the tone.

It goes without saying that when you agree to a lesson, the customer will expect you to show up. They’ll have set aside time and given us their payment details, so they’re investing a lot. Letting them down damages our reputation, meaning they might not book any further lessons at all. Moreover, the child you’re working with misses out and might disengage with academic support in the future.

We understand that sometimes you’ll fall unwell, or there’ll be extenuating circumstances. But you must provide your customers with as much notice as possible. And we ask that you make use of the platform features provided to cancel and re-book where appropriate.

We understand that things come up, and you may need to reschedule, or cancel entirely. But to provide a consistently high-quality service to our customers, you mustn’t do this within the first hour of accepting a free meeting or lesson, or within 24 hours of it taking place.

Providing appropriate notice to manage the expectations of customers is more than just a common courtesy. It’s vital to keep bringing you work opportunities. Letting customers down may mean they book lessons elsewhere. And may tell others about their poor experience with us.

If you would like to cancel a Tutorial then you should do this via the Platform. If you are no longer able to provide Tutoring Services for the full duration of a Client’s Membership Plan, you should give the Client at least 14 days’ notice.

Similarly, if you are not able to provide part or all of a Tutoring Plan to a Client for reasons other than illness, you have to give the Client no less than 14 days written notice via the Platform.

Your customers have agreed to pay you for a 55-minute lesson, so they expect you to deliver on that agreement. Leaving a lesson early shortchanges your student in more ways than one as it limits the progress they can make.

When you don’t deliver a full lesson, you might lose a customer in the short term, but you’ll also make it harder for us to bring you more customers in future.

Even one bad customer experience puts our reputation at risk.

MyTutor defines disintermediation as any action taken by the tutor (and sometimes by the customer) to take their work off of the platform.

We don’t allow this because it creates a safeguarding risk where we can no longer monitor communication. For this reason, sharing personal information of any kind goes against KCSIE (Keeping Children Safe In Education) guidelines.

You mustn’t respond to any personal information from students or parents. Likewise, you mustn’t share your contact details with them. This includes your email addresses, home or mobile telephone numbers, or details of social media platforms, such as Facebook, Snapchat, Twitter, LinkedIn or Instagram (this is not an exhaustive list).

For more information, see our disintermediation policy