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Parent FAQ’s - Bright Horizons
Parent FAQ’s - Bright Horizons

Check out this article for frequently asked questions we receive from Parents regarding our Bright Horizons partnership.

Updated over a month ago

We put together the top-asked questions we receive regarding our Bright Horizons partnership from Parents, you can check them out below.


What is the MyTutor and Bright Horizons partnership?

MyTutor is excited to collaborate with Bright Horizons, to offer families online tuition packages. Employers are able to purchase credits through Bright Horizons and you’re welcome to use your credits for lessons on MyTutor!

Who are the tutors?

Our tutors are experienced and bright undergraduates from the UK’s top universities. All our tutor’s have enhanced DBS certificates and have completed exhaustive training. Our tutors also design their lessons around their students' needs and style of learning.

What happens if my Bright Horizons credits run out?

If your credits have run out, you can personally purchase extra lessons via the ‘lessons’ tab on your account and clicking ‘Buy extra lessons’. Alternatively, you can also take a break from lessons and wait until you receive your annual refresh of credits from Bright Horizons.

How do I book lessons?

Once you select the amount of lessons you’ll be taking on your Bright Horizons account, we’ll be in touch to help get your MyTutor account set up and start finding your perfect tutor.

Once you’ve found your tutor with the help of our matching team, you can go ahead and choose which tutor you’d like to book with and discuss with them directly when to have your lessons. You’ll receive an email when your tutor accepts your booking requests.

What is MyTutor's/ Bright Horizons cancellation policy?

If you need to cancel a lesson, you can do that from your account with more than 48 hours notice and you won’t lose that lesson credit.

If you know you can't attend a tutorial that starts within the next 48 working hours, reach out to your tutor directly to let them know via messages.

Your Bright Horizon lesson credits will expire after 12 months.

How to reschedule your bookings

To reschedule a lesson, you’ll just need to cancel it a few days before it’s original start time and re-book the lesson to the new date/time. Be sure to message your tutor to let them know you’re requesting to re-book the lesson.

Contact us

Didn’t find what you were looking for? For Bright Horizons customers our live chat is the best and simplest way to get in touch!

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