When are private lesson refunds automatic or manual?
Whether a refund is issued automatically or needs to be processed manually depends on:
when the lesson is cancelled or rescheduled
who requested the change
For more information, see the refund policy and the article about making changes to private lessons.
What happens if a lesson is cancelled or rescheduled more than 24 hours before it starts?
If you or the parent cancels the lesson more than 24 hours before the scheduled start time:
Either you or the parent can cancel the lesson from your MyTutor account.
No payment will be taken.
If you are cancelling or requesting to reschedule the lesson, you should message the parent to let them know about the change.
What happens if a lesson is cancelled or rescheduled less than 24 hours before it starts?
Once a lesson is within 24 hours of its scheduled start time, different rules apply.
If the lesson is confirmed
For parents:
Parents can no longer cancel the lesson.
Parents can only request to reschedule the lesson.
You must accept or decline the reschedule request.
If you decline the parent's reschedule request, you must still attend the original lesson for the first 15 minutes. If you do not attend the original lesson time, the lesson will be refunded automatically.
For tutors:
You cannot cancel the lesson.
You can only request to reschedule it.
If the parent accepts your reschedule request, the payment will transfer to the new lesson booking.
If the parent declines your request or does not respond, the booking will be cancelled and the parent will receive an automatic refund.
If the parent accepts your reschedule request but you do not attend the new lesson, the lesson will be refunded automatically.
Should I refund a lesson if the parent gave less than 24 hours' notice?
If a parent cancels with less than 24 hours' notice, whether you issue a refund is entirely at your discretion.
There is no requirement to refund the lesson. You can decide whether a refund is appropriate based on the circumstances.
Tutors handle these situations differently. For example:
Some tutors choose to issue a refund as a gesture of goodwill, particularly for a first occurrence.
Some tutors explain that they do not offer refunds when less than 24 hours' notice is given.
Some tutors make their decision based on the individual circumstances.
If you'd like advice from other tutors, you can also ask for their experiences in the Tutor Community.
How do I manually refund a private lesson?
Some refunds are processed automatically, such as when you do not attend a lesson. In other cases, you may need to process a manual refund.
If the lesson took place less than 7 days ago
Go to Previous Bookings.
Select Edit.
Select Refund.
If the lesson took place more than 7 days ago
You will no longer be able to issue the refund yourself.
Please contact the Support Team by email with:
the student's name
the lesson date
the lesson time
If you have not yet been paid for the lesson, the Support Team can process the refund.
If you have already been paid for the lesson, you will have the option to refund the value against an upcoming lesson.
You can find more helpful information in the articles below: