Why can't I see anything in my lesson?
There might be a few reasons why video is not working in the lesson space for you or others.
Give our quick fixes a go first - they solve a lot of common issues! If these don’t do the trick, try the suggestions below to get you back on track.
Check it's not being physically covered by a lens cover.
Check it's not being used or is open in another tab or application.
Check Third Party Filter, Antivirus, or Firewall applications are not blocking your device from using your camera (or microphone).
Try an app that uses your camera. If you can't see yourself, there may be a fault with the camera itself
Restart your computer. If you have time, this really solves a lot of problems!
Browser Video Permissions
Still not working? Let’s check your browser is allowed access to your device.
Chrome Browser
Chrome Browser
Click the Camera icon in the URL bar
Just check your Camera (and Microphone) is Allowed
Check the correct camera is being used.
Click on the padlock icon in the URL bar
Just check you’re not blocking either your camera or microphone
Flip switches to ON
Safari Browser
Safari Browser
Click Safari menu
Go to Settings for This Website - a pop up menu will list Ask, Deny or Allow
Select Ask or Allow for your Camera (and Microphone) for this website
Refresh the page
Edge Browser
Edge Browser
Click the three horizontal dots (ellipsis) in the upper-right corner of the Edge window to open the menu.
Scroll down in the menu and click on Settings.
In the left sidebar, scroll down and click on Cookies and site permissions.
Under Permissions, click on Camera.
Here, you can toggle the switch next to Camera access for this device to either enable or disable camera access for all websites in Edge.
Other Browsers
Other Browsers
Please go to Settings of your browser, navigate to Privacy/Security section and go to Permissions tab.
You'll see a list of permissions settings, including microphone and camera access.
To reset video permissions, find and click on Reset Permissions for the Camera option.
Close and reopen your browser for the changes to take effect.
We recommend spending 5 minutes trying to troubleshoot. If these tips didn’t do the trick, please get in touch via live chat so that we can get you into your lesson ASAP!