All schools have important network securities in place, and restrictions for your school could be causing you to miss important emails from MyTutor.
First of all, if you’re concerned our emails aren’t getting to you, we recommend reaching out to your school IT Department - they’re your subject matter experts here!
Once IT gives you the all clear, let’s make sure the MyTutor domain address is whitelisted: a whitelisted email address will always be allowed into your inbox.
Here’s how to whitelist our email address:
Go to Email settings
Click on Safe and blocked senders
Add only the domain address to your Safe Senders list: @mytutor.co.uk
Using @mytutor.co.uk domain address alone will approve every message sent from a MyTutor sender.
If your school platform is linked with Gmail or Outlook, we’ve got some handy information to help you whitelist on those platforms below:
Still need help? You might find the answers in the articles suggested below, and our customer service team is always happy to help if you need to get in touch.