If you have no tutor in your lesson space, we’ll get a cover tutor for their lesson ASAP!
We always stress the importance of reliability to our tutors, but urgent things can come up at the last minute, and a tutor might not make it to their lesson.
That’s why we have an automatic cover system in place for KS3, GCSE and 3-1 A-level pupils, to make sure you always have a tutor!
If you are a KS3, GCSE or 3-1 A-level pupil who doesn’t have a tutor:
Please wait in the lesson space.
After five minutes, a message will pop up asking you to keep waiting a bit as we find you a cover tutor.
In the background, our system will be working to find a new tutor for this one-off lesson.
The new tutor will be able to view your profile, so they can jump straight into the lesson!
At the end of the lesson, the cover tutor will leave a lesson report, so your original tutor will be able to pick up where the last lesson left off.
If you are a 1-1 A-level pupil, you won't have cover tutors. Find more info on how to make changes to 1-1 A-level lessons in this article!
Worried that you’re waiting too long? Get in touch via our live chat - our team will investigate right away!
Or, you might think that you can’t see the tutor due to technical issues - find more information on our Tech Help pages.
Need more help? Talk to our friendly team on Live Chat by clicking on the chat icon (bottom right-hand of your screen)
