If you're seeing the above error message when trying to join a lesson fear not, this is a common occurrence and is caused by some security measures we have in place.

Thankfully it's nice and simple to get past it! Please just follow the below steps.

If possible, switch to another supported browser and try accessing the lesson again. Example browsers are Chrome, Edge, Firefox & Safari

If step 1 was unsuccessful, please try the following:

For Chrome:
1. Click on the menu button in the top-right corner of your Chrome window.
2. Select “Settings” from that menu.
3. Click “Privacy and security” on the left side of the page.
4. Click on “Cookies and other site data”.
5. Toggle on the setting for “Allow all cookies”.
6. Toggle off the setting for “Block third-party cookies”.

For Edge:
1. Click on the 3-dot (…) menu in the top-right corner of your Edge window.
2. Select “Settings” from that menu.
3. Click “Cookies and site permissions” on the left side of the page.
4. Click on “Cookies and site data”.
5. Toggle on the setting for “Allow all cookies”.
6. Toggle off the setting for “Block third-party cookies”.

For Safari:
1. Open Safari and click on "Safari" in the top-left corner of your screen.
2. Choose "Preferences" from the drop-down menu.
3. Click on the "Privacy" tab at the top of the window.
4. Next to "Cookies and website data," choose "Always allow" to enable cookies in Safari.

Didn’t find what you were looking for? Check out the suggested articles, or get in touch, and a member of our team will be happy to help. Our live chat is the best and simplest way to get in touch!