Hopefully, you and your student will find a weekly time that works for both of you. And you'll establish an easy learning routine together. But we understand that things don't always go to plan. In those situations, here are your options.
What if I need to cancel or reschedule a lesson?
We’re working on bringing a rescheduling feature ASAP, but for now, you’ll need to cancel a lesson and re-book it.
Click on the three dots next to your booking and select “Cancel”.
When you cancel, the lesson credit will be refunded back into the customer’s account so they can rebook, and you won’t be paid.
What if a customer needs to cancel or reschedule a lesson?
If there are more than 24 hours until the lesson: the customer can cancel, and their lesson will be recredited to their account. You won’t be paid for the lesson and the lesson will need to be used within their next billing cycle. For monthly plans, it will need to be used within the following month, and for weekly-rolling plans, it will need to be used within the following week or the lesson will expire.
If there are less than 24 hours until the lesson: agreeing to cancel will be at your discretion. If you'd like to refund them for the lesson, you'll need to cancel from your end, selecting 'the customer can no longer make this time'. This option will automatically return their lesson credit to their account, and you won't be paid for that lesson, but will then be paid once the lesson is rebooked and completed. For monthly plans, it will need to be used within the following month, and for weekly-rolling plans, it will need to be used within the following week or the lesson will expire. If you choose not to cancel and the customer cancels the lesson themselves, you'll be paid for the lesson.
What if my circumstances change and I need to cancel a tutoring contract?
We understand that you'll probably be juggling your tutoring, social life, university studies or a grad job - so things can change quickly and you'll need to adapt.
Please see this article for guidance to action this.