Hopefully, you and your student will find a weekly time that works for both of you. And you'll establish an easy learning routine together. But we understand that things don't always go to plan. In those situations, here are your options.
What if I need to cancel or reschedule a lesson?
We’re working on bringing a rescheduling feature ASAP, but for now, you’ll need to cancel a lesson and re-book it.
Click on the three dots next to your booking and select “Cancel”.
When you cancel, the lesson credit will be refunded back into the customer’s account so they can rebook, and you won’t be paid.
What if a customer needs to cancel or reschedule a lesson?
If there are more than 24 hours until the lesson: the customer can cancel, and their lesson credit will be refunded to their account. You won’t be paid for the lesson.
If there are less than 24 hours until the lesson: the customer can cancel, but they won’t be automatically refunded their lesson credit. You’ll still be paid, and you don’t have to attend at that time.
If you’d like to refund them, you can cancel the lesson at any time before the start time and select “the customer can no longer make this time”. This option will automatically refund their lesson credits, and you won’t be paid.
What if my circumstances change and I need to cancel a tutoring contract?
We understand that you'll probably be juggling your tutoring, social life, university studies or a grad job - so things can change quickly and you'll need to adapt.
If you need to cancel your lessons altogether, contact our support team via Live Chat. They'll need 2 weeks’ notice and will do their best to find the customer a new tutor to work with.
And remember to discuss any changes with your customer too, with as much notice as possible. It's a small courtesy that will have a big, positive impact. It'll help your student keep making progress, and MyTutor to bring our tutors more customers in future.