Everything you need to know about Study Plan Consultations (SPCs) including what customers expect and advice on how to structure them.
What is a Study Plan Consultation (SPCs)?
Study Plan consultations are what free meetings are called on the New Platform.
Before you or a customer commits to lessons, customers can have a Study Plan Consultation with two different tutors at a time.
It’s pretty much the same as the free, 15-minute meetings you’ll be used to on the Classic Platform.
A Study Plan Consultation makes it clear that they’ll walk away with a long-term plan of action.
How to get the best out of a Study Plan Consultations (SPCs)?
The most successful meetings and consultations tend to follow a winning formula. You ask what the customer wants to achieve, and recommend a tailored plan to help them visualise how you can get there together.
Here’s a simple framework you can follow to achieve this in 15 minutes. Additionally, here are some extra questions you can ask that will help prepare you even better.
What's your main goal right now?
What are your long-term goals?
What are you finding most difficult?
Follow those questions up with: And here’s how I’d plan to help you…
So far we’ve found that this rename to Study Plan Consultations, increases the likelihood of customers showing up and booking lessons, so you’re more likely to get paid.
For advice on what other tutors tend to cover when meeting new customers for the first time, join our tutor community.