Before you start your free meeting or tutorials, it’s important to make sure your device is ready for the lesson space! Thankfully, we have a handy set-up test that will check your internet connection, microphone, speakers and webcam to check this.
All you need to do to run the test is log in to your MyTutor account, and click your initials in the top right corner to open the menu.
Once the menu is open, navigate to the ‘trial lesson space’, it will be the fourth option down.
Once you’ve clicked the ‘trial lesson space’ button shown above, it will open up the set up test. This will help you check your system before the lesson.
Continue through each step, making sure that your microphone is working, sound is coming through your headphones, and you can see yourself in the box. Once you’re done, you’ll be able to click the ‘Enter lesson space button’ to enter the trial lesson space, and play around with the tools available in your lessons.
If you do encounter a tech problem during the setup, don’t worry. Our FAQs cover everything from whether you need a headset to fixing problems with your webcam. Check them out to see how they can answer any of your questions, but if you continue to have problems let us know and we’d be happy to help.