If you're no longer able to make a lesson, you can reschedule or cancel it from your bookings page. Simply go to the booking you wish to change and click on the edit button to the right.
Canceling a lesson
You can cancel a lesson if it's due to start in over 24 hours. This way, the tutor has plenty of warning that the lesson is not going ahead.
Once you cancel a lesson, it won't appear in your bookings and the credits will be returned to your wallet.
If you have any pending bookings due to take place in the next 7 days, the money from the cancelled lesson will automatically be assigned to these.
If a lesson is due to start in under 24 hours, you won't be able to cancel the lesson this way and you'll need to contact us at email@example.com. Alternatively, you can reschedule the lesson (see below).
Rescheduling a lesson
If you aren't able to make the scheduled time for a lesson, you can suggest a new time to the parent/student. The pop up below will show when you select ‘reschedule’. Find a new time that works for you and update the request.
It’s always worth dropping your tutor a message to let them know you’re rescheduling/cancelling just so they’re kept in the loop. If your tutor doesn’t attend a meeting or lesson, you can do the same.
If you’re still uncertain how to cancel/reschedule, please just drop us a message on our instant messenger located in the bottom right hand corner of the website or call on 020 3773 6020.