If you're no longer able to make a lesson, you can reschedule or cancel it from your bookings page. Simply go to the booking you wish to change and click on the edit button to the right.
Canceling a lesson
You can cancel a lesson if it's due to start in over 24 hours. This way, the tutor has plenty of warning that the lesson is not going ahead.
Once you cancel a lesson, it won't appear in your bookings and the credits will be returned to your wallet.
If you have any pending bookings due to take place in the next 7 days, the money from the cancelled lesson will automatically be assigned to these.
If a lesson is due to start in under 24 hours, you won't be able to cancel the lesson this way and you'll need to message your tutor to let them know as providing a refund with under 24 hours notice will be at their discretion. You can read our refund policy here. Alternatively, you can reschedule the lesson (see below).
Rescheduling a lesson
If you aren't able to make the scheduled time for a lesson, you can suggest a new time to the parent/student. The pop up below will show when you select ‘reschedule’. Find a new time that works for you and update the request.
It’s always worth dropping your tutor a message to let them know you’re rescheduling/cancelling just so they’re kept in the loop. If your tutor doesn’t attend a meeting or lesson, you can do the same.
If you’re still uncertain how to cancel/reschedule, please just drop us a message on our instant messenger located in the bottom right hand corner of the website or call on 020 3773 6020.