I can’t make my Schools Programme lesson, can I get cover?

Schools Programme GCSE & KS3 Cancellation Guide

This article tells you what to do if you can’t make a GCSE & KS3 Schools Programme lesson. For A Level lessons, check out our A Level Rescheduling Guide.

Read our GCSE and KS3 Cancellation Policy to learn about what MyTutor expects from you in the event you can’t make a lesson.

 

How do I cancel a Schools Programme lesson?

1. Log in to your MyTutor account and open your Bookings page
2. Find the lesson you need to cancel
3. Click 'I can’t make it’
4. In the pop up that appears, select all the lessons you need to cancel and confirm
5. If you’re requesting cover for one of your regular pupils, you will need to submit a cover report (see below)

Please make sure you cancel with at least 24 hours notice, and fill out the cover report if prompted. See our GCSE & KS3 Cancellation Policy for more info on what happens when you cancel late or without writing a cover report.

 

What happens to my pupil when I cancel a lesson?

If you’re requesting cover for one or two lessons, we’ll find another tutor to cover those lessons for you. If you’re cancelling an entire recurring slot, we’ll find another tutor to take on the rest of the slot.

Please cancel all the lessons you can’t make in one go, rather than cancelling them one at a time. That way, we can find the same tutor to cover all the lessons you’ll miss.

Because of the number of tutors and pupils on our platform, we’re not always able to inform your pupil that their tutor has changed. For that reason, we recommend letting your regular pupils know about any lessons you can’t make. 

 

How do I submit a cover report?

When you cancel a lesson with one of your regular pupils or groups, you need to submit a cover report.

If the lesson is next up in the recurring slot, you’ll be prompted to write a cover report when you cancel the lesson. As well as written instructions, the report also allows you to attach a lesson plan document. If the lesson is happening further in the future, we’ll prompt you to write the report by email closer to the time of the lesson.

We recommend that you submit the report when prompted, so you don’t forget. But if that’s not possible, don’t worry. You can write it later from the reminder on your Bookings page.

 

Why is the website blocking me from cancelling my lesson?

This may be happening because it’s an A Level lesson - you can’t request cover for A Level lessons. To know what to do in this case, check out our A Level Rescheduling Guide.

 

Why is the website making me cancel the entire slot?

When a pupil repeatedly has cover tutors, it can really set back their progress. That’s why we put a limit on the number of cover requests you make for each recurring slot. It’s also why we don’t allow you to request cover for the first lesson in a slot. 

If you go above the cover request limit, or need to cancel the first lesson in a recurring slot, you’ll have to cancel the whole thing. 

 

How many cover requests am I allowed per recurring slot?

The number of cover requests allowed per slot depends on the length of the slot:

 

Slot length	Cover requests allowed
1-5	0
6-10	1
11+	2

 

You can see how many cover requests you have remaining for a slot at the top of the cancellation pop up:

 

 

A red bar is a cover tutor request you've already used up - the date is the date of the lesson you requested cover for.

A green bar is a cover tutor request that you are still able to use.