Today we do everything in our browsers, from internet shopping to Facebook. This causes a lot of information to be stored unnecessarily, and can sometimes lead to issues. Sometimes we need to clean out this information (much like the stuff in the loft) to make room for new settings, such as those used in our lesson space. Fortunately, it is really easy to do this!
All you need to do is open a new 'private' or 'incognito' window. Thats it! once open log back in to MyTutor and continue as you where.
Although this is browser and device dependent its always under the 'File' tab and is called either incognito or private tab. If this does solve your issue you may want to permanently clear your setting.