Our browsers store a lot of information about the websites we access so that they don't have to fetch them again every time we visit a website. Sometimes we need to clean out this information to make room for new settings, such as those used in our lesson space.
Fortunately, it is really easy to do this! All you need to do is open a new 'private' or 'incognito' window. Once it's open log back in to MyTutor and continue as you were.
The quickest way to open a private browsing window is with the following keyboard shortcuts:
Ctrl + Shift + N on Google Chrome
Ctrl + Shift + P on Mozilla Firefox
Cmd + Shift + N on Safari or Google Chrome
Cmd + Shift + P on Mozilla Firefox
If this doesn't solve your issue you may want to permanently clear your settings.