How do I get a refund for a tutorial?

The best way to get a refund for a tutorial is to reach out to your tutor. Our tutors are self-employed, and they’re able to refund tutorials that were meant to take place within the last 48 hours from their account. You can reach out to them from your messages.

It’s been over 48 hours since my tutorial

Even if it’s been over 48 hours since the tutorial, please do still reach out to your tutor and check if they’re happy to refund the lesson. A refund will be at their discretion if you forget to attend the lesson, give less than 24 hours notice, or if there are technical issues on your side that are outside of MyTutor’s control. You can read more about this below.

If they agree to a refund once you’ve spoken to them, either you or your tutor can reach out to our support team and we’ll be happy to process this refund for you.

How do I cancel my upcoming booking?

We ask that you give your tutor at least 24 hours notice if you need to cancel a tutorial. This way, your booking can be cancelled before payment is taken. Please make sure that any booking changes are reflected on your Bookings page to cancel any scheduled payments. 

As long as your lesson isn’t within the next 24 hours, you can cancel your lesson and you won’t be charged. You just need to visit your ‘Bookings’ page, where you can click ‘edit’ and ‘cancel lesson’ by the relevant slot. You’ll also see that there’s an option to reschedule your lesson, but we do encourage you to check with your tutor that they’re available at your new suggested time.

My tutor hasn’t responded to my reschedule request

If you’ve reached out to your tutor about a refund and you haven’t received a response, please get in touch with our support team and they'll be happy to help. Just let them know the following details:

• The name of your tutor
• The date and time of tutorial
• The reason for you're requesting a refund

There were technical issues in my tutorial

If a tutorial can’t go ahead because of technical difficulties on either end, our advice is to check our Tech FAQs for a solution. If you can't find a solution, speak to the MyTutor team on our live chat function which you'll see in the bottom right hand corner of your screen, or give us a call on 020 3773 6020, and a member of our team would be more than happy to help.

If you can't find a solution to your problem in less than 5 minutes, get in touch with us directly. You can also reach out to the MyTutor team for a dedicated Technical Support Session, which you can book here: https://calendly.com/mytutor-technical-support. 

We’re not able to give refunds for technical issues outside of our control, so please do get in touch with our tech team as soon as you can so we can help fix the problem before your next tutorial.