Tutorials can be cancelled and refunded any time up to 24 hours before the tutorial is due to start. If there are extenuating circumstances meaning a tutorial is missed or needs to be cancelled at short notice, these refunds can be made at the tutor's discretion, but there is no obligation on the tutor to do so.
Tutors are responsible for refunding tutorials. Please contact your tutor in the first instance if you would like to be refunded. Alternatively, please email email@example.com with the following information within 72 hours of the original tutorial time:
- Date and time of lesson
- Reason for requested refund
- Name of your tutor