Tutorials can be cancelled and refunded any time up to 24 hours before the tutorial is due to start. If there are extenuating circumstances meaning a tutorial is missed or needs to be cancelled at short notice, these refunds can be made at the tutor's discretion, but there is no obligation on the tutor to do so.
Tutors are responsible for refunding tutorials. Please contact your tutor in the first instance if you would like to be refunded. If you do not receive a response, please email firstname.lastname@example.org with the following information within 72 hours of the original tutorial time:
- Date and time of lesson
- Reason for requested refund
- Name of your tutor
If a lesson is unable to go ahead due to technical difficulties on either end, our advice is to check the Tech FAQs for a solution. If you're unable to find a solution to your problem, speak to the MyTutor team on our livechat function which you'll see in the bottom right hand corner of your screen and a member of our team would be more than happy to help!
We recommend you spend approximately 5 minutes trying to solve the technical issue, and if you're not successful refund and reschedule the lesson, and get in contact with the MyTutor team for a dedicated Technical Support Session. You can book a Technical Support Session here: mytutor.setmore.com
Unfortunately, we are not able to make refunds for technical issues outside of our control.