'How do I book a tutorial?'
Once you have agreed on a time with a parent, they will send you a booking request to which you should try and respond to as soon as possible. Once you have accepted the tutorial, the parent will be notified and will make payment to confirm the booking. You can then enter the lesson space a couple of minutes before the tutorial is due to start using the blue ‘Launch’ link.
Booking Statuses explained:
Accepted - awaiting payment: You have accepted the booking and the parent needs to pay
Confirmed: You have accepted the session, the parent has paid and you will be able to launch the session
Awaiting tutor confirmation: You need to respond to the booking request
Awaiting reconfirmation: This session has been rescheduled by the parent and you need to respond
Completed: The session has been completed, you will be paid for this in the next payment round
It is also possible for you to suggest times in your messages with your student/parent:
Once you click 'Suggest times', a modal will pop up for you to complete:
When sent, this is how meeting requests appear in your message thread:
'How do I reschedule a tutorial?'
If you can’t make a tutorial the first thing to do is to send the parent a message and ask them if they would be able to reschedule the tutorial. Tutors should only reschedule a tutorial in exceptional circumstances, and once tutorials are confirmed they should take place at the agreed date and time.
Parents can reschedule from their account up to when the tutorial is due to take place. If you need to reschedule a tutorial outside of this time frame, please get in touch on firstname.lastname@example.org.