What happens if a parent cancels a lesson?
A parent can cancel and refund a lesson up to 24 hours before it is due to start. However, if a parent wishes to cancel a lesson within 24 hours then this is at your discretion.
Remember that parents can reschedule lessons up to when they are due to start so this may be a good solution if a parent or student can no longer make a scheduled lesson at short notice.
If you have any concerns about making a refund, please get in touch with us on firstname.lastname@example.org.
How do I refund a lesson if it doesn't go ahead?
If a lesson didn't go ahead, you can refund it from your bookings up to 48 hours after the lesson had been due to take place.
You can do this from the Bookings page on your account. Click on the Previous tab, and you’ll then be able to refund the lesson.
If more than 48 hours have passed and you still need to refund a lesson then please contact us on email@example.com
What if I or my student is having technical difficulties?
If a lesson doesn't go ahead due to technical difficulties on either end, our advice is to check our Tech FAQs for a solution and if you can't solve it yourself call the MyTutor team during office hours (8am-7pm)
We recommend you spend around 5 minutes trying to solve the issue, and if you're not successful, refund and reschedule the lesson, and get in contact with the MyTutor team for a dedicated technical support session.
Unfortunately we're not able to make refunds on your behalf for technical issues outside of our control.
MyTutor Refund Policy
If a parent cancels a lesson at short notice (within 24 hours), or misses a lesson, then it is up to you whether you choose to refund the session or not. We find that refunding a session can be a nice gesture if it is the first time that an issue has arisen, but this is your decision.
If you miss a lesson or are unable to attend it for any reason then it must be refunded to the parent. We recommend that you refund this as soon after the end of the lesson as possible.