You can handle your bookings and refund from your bookings page. If the lesson is over 24 hours away and the payment has been taken, simply cancel the lesson and the parent will automatically be refunded.
If the lesson is within 24 hours, this falls within the 24 hour cancellation policy, so the parent and student will be expecting the tutorial to take place, but if you’ve both agreed to cancel your tutorial, please wait for the tutorial time to be over and then you can refund the lesson from your previous bookings.
You can refund previous bookings within the last 48 hours from your previous bookings by clicking edit and refund next to the tutorial you’d like to refund. If the lesson was over 48 hours ago, please fill out this form and we’d be happy to help process your refund.
What if I or my student is having technical difficulties?
If a lesson doesn't go ahead due to technical difficulties on either end, our advice is to check our Tech FAQs for a solution and if you can't solve it yourself speak to the MyTutor team on live chat during office hours (8am-7pm)
We recommend you spend around 5 minutes trying to solve the issue, and if you're not successful, refund and reschedule the lesson, and get in contact with the MyTutor team for a dedicated technical support session.
We can't make refunds on your behalf for technical issues outside of our control, but our tech support team can help you look into your issue and try to prevent it from affecting future your lessons.
MyTutor refund policy
If a parent cancels a lesson at short notice (within 24 hours), or misses a lesson, then it is up to you whether you choose to refund the session or not. We find that refunding a session can be a nice gesture if it is the first time that an issue has arisen, but this is at your decision.
If you miss a lesson or you’re unable to attend it for any reason then it must be refunded to the parent. We recommend that you refund this as soon after the end of the lesson as possible.
Please fill out the form if you need to refund a tutorial that took place over 48 hours ago.