'How do I launch the online lesson space?'
You can enter the lesson space a few minutes before an Online Lesson is due to start using the blue ‘launch’ button next to your booking.
'I can't launch my Online Lesson - the launch button is not active'
The Online Lesson launch button becomes available 10 minutes before the scheduled start of your lesson. If the lesson is confirmed and it is less that 10 minutes before the start time and the button is still not available, please refresh the page you are on.
If the button is still not available, please check that the lesson is 'Confirmed' and not 'Awaiting payment' or 'Awaiting confirmation', lessons can only be launched when they are confirmed.