When will I be paid?

When will I be paid?

We take the hassle out of payments by handling them for you through our online payment system. Customers pay for bookings before they take place and this payment is collected by MyTutor on behalf of tutors.

You are paid directly into your bank account twice a month. You can view the details on our tutor payments page.

All bookings which you have completed within a payment period will be paid in the next payment round.

If you want to refund a booking, please do this within 48 hours of it happening (via your bookings page), or get in touch with us (at support@mytutor.co.uk) to let us know. 

Paid bookings will only appear in your invoices after you have been paid.

I’ve completed a booking but haven’t been paid - can you help?

If you haven’t been paid for a booking, check when payment was due on the payments calendar (shared above). Please note that:

• BACS payments can take up to 3 working days to reach bank accounts
• Where a payment date falls on a non-working day (ie a weekend or bank holiday), payment then shifts to the next working day.

If you think that you haven't been paid when you should have been, just drop us an email with the details on support@mytutor.co.uk.

Where can I update my bank details?

You can check and edit these any time from your payment details.