When will I be paid?
We take the hassle out of payments by handling them for you through our online payment system. Customers pay for bookings before they take place and this payment is collected by MyTutor on behalf of tutors.
You are paid directly into your bank account twice a month.
All bookings which you have completed within a payment period will be paid in the next payment round.
If you want to refund a booking, please do this within 48 hours of it happening (via your bookings page), or get in touch with us (at firstname.lastname@example.org) to let us know. You can read more about the refund process here.
Paid bookings will only appear in your invoices after you have been paid.
I’ve completed a booking but haven’t been paid - can you help?
If you haven’t been paid for a booking, check when payment was due on the payments calendar above. Please note that:
- BACS payments can take up to 3 working days to reach bank accounts
- Where a payment date falls on a non-working day (ie a weekend or bank holiday), payment then shifts to the next working day.
If you think that you haven't been paid when you should have been, just drop us an email with the details on email@example.com.
If you've completed lessons within the last two weeks and it's been 5 working days since the last payment date, and you still haven’t received payment, please fill in our form
You can check over or update your bank account details at anytime from here.