A student or parent has asked for my private contact details, what shall I do?

Making sure everyone feels safe whilst using MyTutor is of utmost importance to us. So that we can uphold the highest standards of safeguarding on the site, it’s against our Code of Conduct and Terms and Conditions to solicit or give out personal details such as email addresses or phone numbers.  For this reason, we can't work with any tutors who share their personal details or take communication off the platform.

The MyTutor platform should have all you need to communicate with parents and students in your messages,  share documents and other resources, hold your tutorials in our Online Lesson Space and facilitate payments. 

If you find that there's something missing, or a parent or student wants to contact you outside the platform, we're happy to offer some support on how you can communicate safely,  just reach out to us on live chat so we can help and hear your feedback.

If you need to report a parent or student who you think isn't following our site guidelines, please tell us about it in this form.

If you have any questions or feedback about safeguarding please reach out to our support team.