Our review system is an important way we maintain trust and transparency in our community. We also know that prospective customers find reviews from other parents and students really useful when they’re choosing a tutor to work with.
That’s why we only remove reviews which contain inappropriate content (including but not limited to personal insults or threatening language), or personal, identifiable information about a user.
If you think that a review about a booking with you is false or exaggerated, you can write a response that will show up directly below the review and is visible to users viewing your profile. You can do this from your 'Reviews' page which you will find in the drop-down menu in the top right-hand corner of your page.
If you’d like to speak to one of the team about a review you’ve received, please get in touch at firstname.lastname@example.org.