You have the opportunity to reply to any review which a parent or student leaves. Any response you post is shown on your profile, underneath the review.
Replying to a review is a way to interact with your customers and appeal to new ones. The feature helps to provide a balance, giving you the opportunity to express your point of view.
You can respond to a review by clicking on your icon in the top right-hand corner and selecting 'Reviews' from the drop-down menu. You will then see a 'Reply' button next to each of your reviews.
Customers aren’t able to respond to any response you post.