If one of your pupils hasn’t been engaging with their MyTutor sessions, it’s easy to swap in a new pupil in their place on your Teacher Portal. Go to your Pupils tab and click on the ‘Replace Pupil’ button to the right-hand side of the pupil you’re replacing.
You can either put an existing pupil in their place, or set up a totally new pupil - you’ll see this pop up prompting you to enter their details:
Once the details are confirmed, the tutor will be notified that the pupil has been replaced and you'll be able to view their username and password from your Pupils page.
You can do this up to 10 minutes before a lesson, although we advise 24 hours where possible to give the tutor enough time to prepare a lesson plan for their new pupil.
If you’d like to replace a pupil, but the new pupil would like lessons in a different subject, or at a different time, we’ll have to give you a hand with that - so drop us an email to firstname.lastname@example.org and we’ll help you make the replacement, as long as we have enough notice.