If one of your pupils hasn’t been engaging with their MyTutor sessions - for example, if they miss more than 2 or 3 lessons in a row - we recommend replacing them with new pupils from your reserve list to help another pupil who may engage better. And it’s super easy to swap in a new pupil in their place from your teacher account.
Go to your Pupils tab and click on the ‘Replace Pupil’ button to the right-hand side of the pupil you’re replacing.
You can either put an existing pupil in their place, or set up a totally new pupil - you’ll see this pop up prompting you to enter their details:
Once the details are confirmed, you'll be able to view their username and password from your Pupils page, and the tutor will be notified that the pupil has been replaced.
Where possible, we advise doing this with 24 hours notice to give the tutor enough time to prepare a lesson plan for their new pupil.
If you’d like to make a swap, but the new pupil would like lessons in a different subject or at a different time, we’ll do that all for you - just drop us an email at email@example.com and we’ll be happy to help.