Schools Troubleshooting Guide

If there have been issues with the Set-Up Test:

1. Check the browser – Chrome, Firefox and Safari are compatible while Edge and Opera are not.
2. Make sure the browser hasn’t blocked access to the microphone or headset.
3. Try using another headset. 
4. Make sure the computer is set to the correct audio outlet.
5. Restart the computer.

If the pupil encounters a technical issue during the lesson:

1. Refresh the page and then try relaunching the lesson.
2. If the issue persists, ask the tutor to refresh their page and relaunch the lesson.

If you’re still having problems:

1. Continue the lesson using the Live Chat function

Let us know by dropping us an email at schools@mytutor.co.uk or giving us a call on 020 3773 6025.