Urgent things can come up at the last minute, so from time to time, a tutor may not be able to make their lesson. That’s why we have an automatic cover system in place to make sure your pupils always have a tutor!
If you spot that your pupil doesn't have a tutor in the first 5 minutes of their lesson, please encourage your pupil to wait in the lesson space whilst we find a suitable cover tutor at our end. After five minutes, the pupil(s) will see a message asking them to stay in the space, like this:
“Our system is working hard to match your pupil with an eligible tutor who is ready for the one-off cover lesson.”
Once a good fit is found, the tutor will be able to view your pupil's profile (including information on their grades, areas of focus and previous tutor notes) so they can jump straight into the lesson with the right content.
When the original tutor returns for the next lesson, they will be able to read notes left by the cover tutor, easily picking up from where they left off.
If you’re ever worried that a pupil is waiting too long for their cover tutor, give us a call on 020 3773 6025 so we can investigate it right away.