Sometimes urgent things come up, so every now and then a tutor may have to miss a lesson at the last minute. That’s why we have an automatic cover system in place, which means there shouldn’t be any need to worry if this happens!
If you spot that a pupil doesn't have a tutor, please ask them to stay in the lesson space, as our system will be working to match them with a new tutor as soon as possible for a one-off cover lesson. If students are ever in the space without a tutor for 5 minutes the students will see a message asking them to stay in the space, like this:
Once a cover tutor’s been found who’s a good fit, the tutor will be able to view your pupil's profile (including information on their grades and areas of focus) so they can jump straight into the lesson working at the right level.
From your student's perspective, they will then be joined in their lesson by the tutor:
Your pupil’s regular tutor should be back the next week, and can read notes left by the cover tutor, so they can pick up where they left off.
If you’re ever worried that a pupil is waiting too long for their cover tutor, give us a call right away on 020 3773 6025 so we can investigate.