Something not working? Here's a list of quick fixes!
Make sure you're running the lesson space in the Chrome browser on Windows and Safari on Apple devices.
Try running your browser in 'incognito mode'. You can do this while your internet browser is open by pressing ctrl+shift+n on a Windows PC, or cmd+shift+n on a Mac. You can see our full FAQ on this here.
Check if your computer needs updates! Time is precious, and we don't always getting around to updating our devices, but it's super important! If you do need to update your device, make sure it's complete before your next lesson. You can do this via Settings > Updates & Security on a Windows PC. On a Mac go to the App Store, or System Preferences > Software Update.
Check your computer is using the right sound device. Head to Settings > System > Sound on a Windows PC and you'll be able to change devices using the drop down menus. On a Mac you can head to System Preferences > Sound then simply click on the right devices. You'll also be able to see from here if any devices are muted.
Restart your computer! Sometimes turning it off and on again is the best solution. Computers have a lot going on, turning them off clears out their short-term memory. This means they start afresh ready to handle what ever the hardware needs to do. In this case, your online lesson.