Why isn't my webcam working on Windows?

The last check we make during a set up test is on your webcam, just to make sure it’s working okay for your session.

If your webcam is not working, you’ll see one of the following screens in your setup test.

or

Make sure the browser is allowing the lesson space to access your microphone.

To allow access click on the padlock icon in Chrome or Firefox on the top left of your page.

Or, you can go to your Chrome settings > privacy and security > site setting > camera > MyTutor

Ensure you have chosen ‘Allow’ rather than ‘Ask’ or ‘Deny’

If you're still having trouble with your camera access, please try the following steps:

1. Using incognito mode by pressing control + shift + N on Windows or Command + Shift + N on a Mac and launching the lesson space from this window.

2. Try downloading a different browser, we recommend Firefox and Google Chrome.

3. Check your windows settings by going to the Windows button > privacy > camera > ‘Allow apps to access’ and ‘Allow desktop apps to access’ both turned on

4. Check a third party filter, Antivirus, or Firewall application is not blocking your camera.

5. Check your camera is not being physically covered by a switch

6. Check if your camera is working in other applications

We always recommend following these steps to make sure you’re getting the most out of your tutorials when they’re happening and to improve the quality of your lesson recordings. This also helps us maintain the highest levels of safeguarding on the site, which is really important to us. If you’re having any trouble, just let us know by jumping onto livechat and we’d be happy to help.