Why isnt my microphone working on a Mac?

If you’re using a Mac for your tutorials and having trouble with your microphone here are a few tips to help.  

Switch to incognito mode on your browser
Private browsing mode clears your browser of cache and cookies, clearing these helps create a stronger connection in the lesson space so we always recommend starting your tutorial this way. For aMac press command + shift + N and for Windows, ctrl + shift + N.

Check your software is up to date
Having out of date software on your device can impact the quality of your tutorials. For a Mac we recommend being on 10.15 or above and for Windows we recommend Windows 10, anything lower is likely to cause disruptions.

Try an alternate browser
Chrome, Safari and Firefox are all supported on our platform. If you find one of these isn’t working for you, try another and see if that helps. 

Check your browser settings
Sometimes your microphone can be turned off in your browser settings. Click the padlock in the URL bar > site settings and make sure your microphone is set to allow.

Check your device settings
Head to apple menu > system preferences > security & privacy > privacy > microphone, then make sure it's allowed.

Headphones
Make sure you’re using wired headphones, bluetooth headphones tend to cause issues in the lesson space and aren’t supported in the lesson space.

We always recommend following these steps to make sure you’re getting the most out of your tutorials when they’re happening and to improve the quality of your lesson recordings. This also helps us maintain the highest levels of safeguarding on the site, which is really important to us!

We recommend spending 5 minutes trying to troubleshoot and if you’re still having trouble with your microphone, just let our customer support team know on livechat and we’d be more than happy to help.