Why can't I hear anything on a Mac?

If you’re having trouble hearing in the lesson space on your Mac, here are a few tips to help. 

Try using headphones
We recommend using headphones in the lesson space to improve the sound quality. Make sure you’re using wired headphones, bluetooth headphones tend to cause issues and aren’t supported in the lesson space.

Check your speakers. 

It might sound silly, but check to see if your speakers are turned on and the volume is turned up.

Switch to incognito mode on your browser
Private browsing mode clears your browser of cache and cookies, clearing these helps create a stronger connection in the lesson space so we always recommend starting your tutorial this way just press command + shift + N.

Check your software is up to date
Having out of date software on your device can impact the quality of your tutorials. For a Mac we recommend being on 10.15 and above, anything lower is likely to cause disruptions.

Check your sounds settings on your Mac
Click on system preference > sound and check the output of the sound on your computer if working.

Try an alternate browser
Chrome, Safari and Firefox are all supported on our platform. If you find one of these isn’t working for you, try another and see if that helps.

We always recommend following these steps to make sure you’re getting the most out of your tutorials when they’re happening and to improve the quality of lesson recordings. This also helps us maintain the highest levels of safeguarding on the site, which is really important to us.

We recommend spending 5 minutes trying to troubleshoot and if you’re still having trouble hearing on your Mac, just let our customer support team know on livechat and we’d be more than happy to help.