Why can’t I hear anything on Windows?

There are a few reasons why your sound might be affected during the set up. Below you can find some tips on how to fix the sound issues.

1. Check the volume and output device are correctly connected 
2. Check the sound in another site, ie. YouTube 
3. Check the volume mixer 
4. Go to settings and check volume controls
5. Try a different audio output device 

If you've started your test set up but can’t hear anything you should first try checking your volume and checking that the output device is correctly connected.

We recommend using headphones with an integrated microphone and checking they are properly plugged in. You can check if you can hear anything else in your browser, maybe try going to YouTube and listening to your favourite song! 

We always recommend following these steps to make sure you’re getting the most out of your tutorials when they’re happening and to improve the quality of your lesson recordings. This also helps us maintain the highest levels of safeguarding on the site, which is really important to us. If you’re having any trouble, just let us know and we’d be happy to help.