We recommend using an Incognito Google Chrome browser (or a Private browsing window in Safari or Firefox) when launching the lesson space. This will help improve the connection between the student and the tutor by clearing any excess information that is stored in the browser.
You can use these keyboard shortcut to open an incognito window:
For Windows: Press Ctrl + Shift + n.
For Macs: Press ⌘ + Shift + n.