We always stress the importance of reliability to our tutors, but urgent things can come up at the last minute and a tutor might not make it to their lesson.
That’s why we have an automatic cover system in place for KS3 and GCSE pupils, to make sure they always have a tutor!
If you spot a KS3 or GCSE pupil who doesn’t have a tutor:
Please ask your pupil to wait in the lesson space.
After five minutes, a message will pop up asking them to keep waiting a bit as we find them a cover tutor.
In the background, our system will be working to find a new tutor for this one-off lesson.
The new tutor will be able to view your pupil’s profile, so they can jump straight into the lesson!
At the end of the lesson, the cover tutor will leave a lesson report. So, their original tutor will be able to pick up where the last lesson left off.
Because of the more challenging nature of A-levels, A-level pupils won't have cover tutors. Find more info on how to make changes to A-level lessons in this article!
Worried that a pupil is waiting too long? Give us a ring on 020 3773 6025 or get in touch via our live chat - our team will investigate right away!
Or, you might think that you can’t see the tutor due to technical issues - find more information on our Tech Help pages.