Find out all you need to know about managing student accounts on Memberships.
Getting your student account set up
Once you’ve created your lesson bookings, you’ll need to complete a student account. Student accounts are for joining lessons, viewing lesson recordings and using study plans.
Complete a student account:
Log in as a parent
Click your initials in the top right.
Go to ‘students’
You’ll see a ‘complete account’ button next to the name of the student you’ve booked lessons for.
You will be asked to fill in some details for the student account.
From here you can add their email address, or create a username and password if they are using the same email address as the parent account.
Using student accounts with email addresses
Once you’ve completed a student account with an email address, the account details will be sent to that email. These include a temporary password, that expires in 7 days.
Make sure your child uses their temporary password to log in and finish setting up their account within 7 days.
If this password expires, you can get a new one.
Resetting the password
For student accounts with emails, the student can reset the password themselves.
This account will not be activated until the student has logged in with their temporary password, and chosen a permanent password.
Using student accounts with usernames
Once you’ve completed a student account with a username, you’ll be shown a temporary password. You’ll only be shown this once, so make a note of it. You can reset it if you need to.
Make sure your child uses their temporary password to log in and finish setting up their account within 7 days.
Your student will be prompted to choose a permanent password when they first log in.
If this password expires, you can reset it for them in your account.
Resetting the password
For student accounts without emails, the parent account will be shown a temporary password they can use with their username.
In the parent account, a student password can be reset (once the student account set-up has been completed).
This account will not be activated until the student has logged in with their temporary password, and chosen a permanent password.
❗ Remember: Parent accounts can’t join lessons, the student needs to log in to their own account to join a lesson.