Find answers below to the frequently asked questions we receive from Tutors regarding our Bright Horizons partnership.

Bright Horizons partnership

What is Bright Horizons?

Bright Horizons are an employee benefits provider. Companies work with them to offer different benefits to their people, like childcare support, corporate coaching, and even tutoring for their families. It’s a way of helping them attract, and retain, top talent.

What is the Bright Horizons partnership, and who will I be tutoring?

We’re collaborating with Bright Horizons to offer MyTutor as a benefit to employees (and their families) at a range of companies like HSBC, JP Morgan, and more. Depending on what Bright Horizons package they have, customers can choose 4, 8 or 12 lessons, with the opportunity to add more once they’re done.

Why have we introduced this partnership?

We’re always looking for ways to bring you more work, and so we’re exploring working with corporate partners. Partnering with Bright Horizons means we can offer MyTutor to a whole new group of customers who might never have considered us, which in turn brings you a totally new set of students.

How does it work for customers?

If a customer wants to take advantage of tutoring from their Bright Horizons benefits, they’ll select this in their Bright Horizons account. We’ll then receive their details, set up their MyTutor profile, and send out a request to find their tutor. That’s where you come in.

Tell me more about the platform.

Earlier this year we built and tested a new option for customers, available via a new and improved platform (in addition to our current platform).

We were able to add new features you’ve been asking for like weekly payment and hourly availability setting. It’s a better experience for customers and tutors, so we’re using it for Bright Horizons lessons.

Getting set up

How much will I get paid?

You’ll earn £12.83 for each lesson paid for by Bright Horizons, regardless of your regular pricing band.

If a customer buys a membership with you after their Bright Horizons lessons have finished, you could earn more.

Why did I choose a pay band when I signed up?

So that you’re set-up to continue tutoring customers who want to carry on working with you after their Bright Horizons lessons have finished. You can change your pay band anytime from your Income and Pricing page.

How do I secure these lessons?

1. We'll invite you to join by email

Simply click the link to activate your account and set your password.

Make sure to log out of your usual MyTutor account before setting up your new membership account. You won't need to do this every time, just the first time.

2. Next, you’ll set up your profile in 3 steps

The information you add here will determine which opportunities come your way. Find out more here.

3. Then, you can find new customers in the Opportunities tab

Here you’ll see new customers that match the preferences you added to your profile. Read them carefully to decide if you can help.

We won’t spam your inbox with every available opportunity, so we recommend checking this page regularly.

4. Apply to opportunities that suit you

Only 2 tutors can apply for an opportunity, and it’s first come first served.

To apply, just type out your “pitch” to sell yourself in a few sentences.

Customers can message you as soon as you’ve applied, and if they want to work with you, they’ll book the first lesson. There’s no free meeting, so here’s some tips on how to handle the first lesson.

What subjects and levels can I teach?

To begin with, we’re offering our most popular subjects: maths, science, English lit, and English lang, across all levels. We’ll add more if we see demand.

Lessons & Booking

What happens when my customer’s Bright Horizons lessons run out?

Customers might want to continue working with you after their Bright Horizons lessons have finished. They’ll have two options:

Get more lessons through Bright Horizons, if their benefits package allows it
Pay for lessons themselves by buying a membership with you. If they do this, they’ll move from being a Bright Horizons customer to a Memberships customer, and since you’ll be self-employed for these lessons, you can choose what you earn from 3 price bands

If they don’t want to continue, you’ll have your last lesson together, and their account will remain on the platform in case they want to contact you in the future.

How will booking work?

Customers will choose when they want lessons, and you'll be asked to accept or decline their requests. Lessons could happen at a set time every week, or more or less frequently.

Bright Horizons lessons come in blocks of 4, 8 or 12 and once they've been used up, customers can either start a membership with you or wait until they have more credits.

What’s the cancellation policy for these lessons?

If you know you can’t make a lesson, the best thing to do is reschedule it.

If you decide to cancel, make sure to do it at least 24 hours before the start time, and to communicate with your customers. Regularly cancelling lessons could see you removed from the platform.

Can I reschedule a lesson, and how?

Follow these instructions to reschedule a lesson.

Remember that regularly cancelling or rescheduling lessons could get you removed from the platform. You can check out our tutor Code of Conduct, to find out our expectations of tutors.

What else do I need to know?

How will it work alongside existing lessons?

You can teach Bright Horizons lessons alongside your usual lessons. It’s a great opportunity to fill up your diary and boost your earnings.

How is this different from tutoring on the private platform?

The main difference is that when you start working with a customer through Bright Horizons, their lessons will be paid for by Bright Horizons and you’ll earn a flat rate. There are lots of things you’ll be familiar with too. Check out the similarities and differences in the table below.

What’s different from private lessons?	What’s the same as private lessons?
Your pay - you’ll earn a flat rate of £12.83 for lessons paid for by Bright Horizons	Lessons - you’ll work 1-1 with customers to deliver high quality lessons that meet their needs
Who pays - Bright Horizons covers the cost of the lessons as part of the benefits scheme, so customers get them for free. Once their Bright Horizons lessons have finished, happy customers might continue working with you. They’ll buy a membership with you themself, at a price you choose.	Communication - you can message customers in between lessons, just like you’re used to.
The platform - Bright Horizons lessons will be hosted on our new platform because it has great new features	Matching - when you like the look of an opportunity, you can apply. Customers will then decide what tutor to work with, just like with a free meeting or lesson request.
Your employment status - you’ll be subject to new Terms and Conditions that classify you as a worker	Profile - you’ll still need to fill out a profile to work with Bright Horizons customers. It helps us show you the right opportunities and helps customers get to know more about you before the first lesson.
No free meetings - or Study Plan Consultations as they’re called on our new platform - aren’t part of Bright Horizons lessons. Instead, new customers will choose between two tutor profiles and jump into the first lesson, so you’ll start earning sooner.
Higher commitment - when you get a Bright Horizons opportunity, you bag 4, 8 or 12 lessons with the customer. It’s important you teach all these lessons and reschedule any you can’t make. Cancelling them could see you removed from the platform.