Find answers below to the frequently asked questions we receive from Tutors regarding our Bright Horizons partnership.
Bright Horizons partnership
What is Bright Horizons?
What is Bright Horizons?
Bright Horizons are an employee benefits provider. Companies work with them to offer different benefits to their people, like childcare support, corporate coaching, and even tutoring for their families. It’s a way of helping them attract, and retain, top talent.
What is the Bright Horizons partnership, and who will I be tutoring?
What is the Bright Horizons partnership, and who will I be tutoring?
We're collaborating with Bright Horizons to offer MyTutor as a benefit to employees (and their families) at a range of blue chip organisations, such as large banks, law firms and professional services organisations. Depending on what Bright Horizons package they have, customers can choose 4, 8 or 12 lessons, with the opportunity to add more once they’re done.
Why have we introduced this partnership?
Why have we introduced this partnership?
We’re always looking for ways to bring you more work, and so we’re exploring working with corporate partners. Partnering with Bright Horizons means we can offer MyTutor to a whole new group of customers who might never have considered us, which in turn brings you a totally new set of students.
How does it work for customers?
How does it work for customers?
If a customer wants to take advantage of tutoring from their Bright Horizons benefits, they’ll select this in their Bright Horizons account. We’ll then receive their details, set up their MyTutor profile, and send out a request to find their tutor. That’s where you come in.
Lessons & Booking
How much will I get paid?
How much will I get paid?
You’ll earn £13.69 for each lesson paid for by Bright Horizons, regardless of your regular pricing band.
What happens when my customer’s Bright Horizons lessons run out?
What happens when my customer’s Bright Horizons lessons run out?
As with the current platform, once their lesson credits run out, customers are able to use their own payment method to buy more lessons. These lessons will be the same price for them and the same take home pay for you.
How will booking work?
How will booking work?
Customers will have their remaining lesson credits moved across to their new account on the 'classic' platform. You can both send lesson requests and they're able to book in a recurring lesson slot.
Customers have until December 31st to use up their Bright Horizons lessons so it's worth getting them booked now to make sure you're paid, and they don't lose their credits.
What’s the cancellation policy for these lessons?
What’s the cancellation policy for these lessons?
You're unable to cancel any lessons which are confirmed and due to start in the next 24 hours (and netiher can your customer). If a lesson isn't able to go ahead as planned, you can recredit the customer by clicking 'Refund' next to the booking on your account.
Can I reschedule a lesson, and how?
Can I reschedule a lesson, and how?
As with all your lessons on this classic platform, you can reschedule a booking at any time. We'd recommend messaging your student first to find a suitable time together.
What else do I need to know?
Will Bright Horizons continue after my current customers finish tutoring?
No, our work with Bright Horizons is ending at the end of the year. All existing customers will need to have used their credits by December 31st 2025. And there will be no new Bright Horizons customers once we close down our 'new' platform and move to our 'classic' platform as of the 27th of August.
Why is the 'new' platform being closed down?
We're closing down the 'new' platform for a number of reasons. One of the main ones being the feedback we received from tutors and customers. It wasn't working as well as the 'classic' platform, which is tried and tested.
Where will I access my Bright Horizons lessons?
You'll access your lessons from your private bookings page, just like with your current private customers.
My customer is having problems with accessing their lessons, what should I do?
If it's before the 27th of August, direct your customer to login to the 'new' platform. From the 27th of August or later, direct your customer to login to the 'classic' platform.
If they still have problems, and you're sure they're using the right platform, suggest they reset their password using the 'Forgotten password' link.
Finally, if they still have trouble, direct them to our help centre, where they can chat with our support team, who will be happy to help.
A plan I had with one of my customers was cancelled. Why?
For any plans older than 2 weeks which haven't started lessons, we're cancelling to match the customer with a new tutor. We've crunched the numbers, and we know if lessons haven't started within 2 weeks, they're unlikely to ever start. So we're rematching to give Bright Horizons customers the best chance of using the credits they've purchased when they're migrated to our 'classic' platform. So if you're interested in more Bright Horizons opportunities, keep an eye out on your opportunities page.
I have students with Bright Horizons, but I'm not a private tutor on the 'classic' platform. What will happen with my lessons?
As part of the migration, we'll set you up as a private tutor to complete any lessons you have with your Bright Horizons customers. You'll also be able to pick up private opportunities and set your own price band for these.