Important: Deadlines below apply only to existing tutors
New tutors: If you haven’t completed the Payment Details module in your Onboarding Hub, you must complete your Adyen setup before you can start tutoring.
Why is MyTutor moving from Opayo (also known as SagePay) to Adyen?
MyTutor is moving from Opayo (SagePay) to Adyen to make tutor payments more reliable and make the payment process easier for parents.
Adyen is an established payment provider used by thousands of organisations, including the UK Government.
What do I need to do to set up my Adyen account?
Log in to your MyTutor account and follow the link in the banner to set up your Adyen account.
You’ll need to:
provide your bank details;
submit identification documents;
answer a few basic questions so Adyen can verify your details.
The setup should take only a few minutes.
What do I need to do to set up my Adyen account?
Log in to your MyTutor account.
Follow the link in the banner to start your Adyen setup.
Complete the required information for Adyen:
Provide your bank details.
Submit your identification documents.
Answer a few questions so Adyen can verify your details.
The setup should take only a few minutes.
Why do I need to provide identification documents, and which ones will I need?
Adyen needs to verify your identity and details before it can process your payments. This is a standard requirement for payment providers and helps Adyen meet its compliance and anti-money-laundering obligations.
To make the verification process easier, have your identification documents, personal information and bank details ready.
The quickest way to complete verification may be to:
Upload a photo of your identification document.
Log in to your bank when Adyen prompts you.
I haven’t received the Adyen setup email. What should I do?
You don’t need the email to start your Adyen setup.
Log in to your MyTutor account.
Look for the Adyen setup banner at the top of the page.
Select the link in the banner to start setting up your account.
If you can’t see the banner or access the setup process, contact us via live chat and our team will help you.
What do the different Adyen account statuses mean?
My payment details are under review
Adyen has received your details and is reviewing them.
What you need to do: Nothing for now. We’ll email you when the review is complete.
Adyen needs more information
Adyen needs additional information to verify your details.
What you need to do:
Log in to your MyTutor account.
Select the Adyen banner at the top of the page to open Adyen.
Check which additional information Adyen requires and submit it.
My payment details have been accepted
Adyen has verified and accepted your payment details.
What happens next:
Existing tutors: You’re all set to continue tutoring.
New tutors: Log in to your MyTutor account and check your next onboarding task.
What happens if I don’t set up my Adyen account before the deadline?
This deadline applies to existing tutors.
If you don’t complete your Adyen setup by the deadline, we’ll suspend your MyTutor account because you won’t be able to receive payments for your lessons.
We’ll send you reminders and may call you before the deadline. To avoid any interruption to your tutoring, complete your Adyen setup as soon as possible.
Can I set up my Adyen account after the deadline?
Yes. You can still complete your Adyen setup after the deadline. Once Adyen has successfully verified your payment details, we’ll lift the suspension so you can continue tutoring.
I only tutor on the Schools platform. Do I need to do anything now?
Yes. If you only tutor on the Schools platform, you still need to set up your Adyen account.
If you tutor on both the Schools and Private Tutoring platforms, you only need to complete Adyen setup once.
How will I be paid after the move to Adyen?
Once the move to Adyen is live, Adyen will process your tutor payments using the bank details you provide during setup.
We’ll confirm the payment schedule before the move to Adyen goes live.
Will the move to Adyen affect payments I’m already waiting for?
No. Moving to Adyen won’t affect payments you’re already waiting for. You should receive all your tutoring earnings as expected.
If you notice any discrepancies in your payments, contact us for help.
Can I change my bank details later?
Yes. You can change the bank details you’ve saved with Adyen at any time.
To update your bank details:
Log in to your MyTutor account.
Go to Payment Details from your Tutor Home page.
Select the link to open your Adyen page.
Update your bank details in Adyen.
Am I still responsible for reporting my earnings to HMRC?
Yes. Moving to Adyen doesn’t change your responsibility to report your tutoring earnings to HMRC or pay any tax that may be due.
For more information, check out our article on taxes.