If you joined MyTutor before October 2025, you may see DBS loan deductions from your first 10 lessons.
The DBS loan allowed MyTutor to pay for your Enhanced DBS check upfront. You agreed to repay the cost through deductions from your lesson payments.
From October 2025, the DBS loan was no longer available. Tutors joining from this date need to pay for their DBS check upfront before applying.
How much was the DBS loan?
The cost of your DBS check depended on when it was completed. The cost varied between £38 and £55.
For tutors who joined before October 2025, the cost was repaid through deductions from the first 10 lesson payments.
How do I make the payment for the outstanding DBS Loan?
You can make a payment for your outstanding DBS loan using Stripe
If you need to make a payment towards an outstanding DBS loan, use the Stripe payment link provided by MyTutor.
When making a payment, use your Tutor ID as the payment reference.
This helps us match the payment to your tutor account.
Important: Only use your Tutor ID as the payment reference. We may not be able to match your payment to your account if you use a different reference.
Where can I find my Tutor ID?
You can find your Tutor ID by logging in to your Tutor Dashboard.
Go to the Home page.
Find your profile card next to your name.
Hover over the tooltip labelled Your Tutor ID.
How do I know if my DBS loan payment was received?
After making a payment through Stripe, you’ll see a confirmation page confirming that your payment was received.
Your Tutor ID will be used to match the payment to your tutor account.
What if I cannot afford to repay my DBS loan?
We understand that unexpected costs can be difficult to manage.
When you joined MyTutor and chose to have your DBS check processed through us, you agreed to repay the cost of the DBS check through deductions from your lesson payments.
If your DBS loan has not been fully repaid, the remaining balance will still need to be settled.
If you are struggling to make payment, please contact the MyTutor team and we’ll review your account.
Why do I have to repay my DBS loan?
When you joined MyTutor before October 2025, you chose to have your Enhanced DBS check processed through MyTutor using the DBS loan.
MyTutor paid for your DBS check upfront, and you agreed to repay the cost through deductions from your lesson payments.
If you did not complete 10 lessons during your first academic term, the remaining balance still needs to be repaid under the agreement you accepted when you joined.
Receiving a valid DBS certificate means the cost of the check remains payable, even if you did not complete 10 lessons.
I don’t remember signing up to the DBS loan
As part of your onboarding, you chose to have your Enhanced DBS check processed through MyTutor and selected the DBS payment loan.
MyTutor paid for your DBS check upfront, and you agreed to repay the cost through deductions from your first 10 lesson payments.
What if I cannot afford to pay for my DBS loan?
We understand that you may be struggling to afford the remaining DBS loan balance.
When you joined MyTutor, the DBS loan gave you the option to have your DBS check paid for upfront and repay the cost through your first 10 lesson payments.
If you have not completed 10 lessons but have received your valid DBS certificate, any remaining balance still needs to be repaid.
Your DBS certificate belongs to you and can be used for other roles that require a DBS check.
If you are struggling to make your DBS loan payment, please contact the MyTutor team so we can review your account.
What if I’m no longer working with MyTutor?
If you joined MyTutor before October 2025 and agreed to a DBS loan, you will still need to repay any remaining balance if you stop tutoring with MyTutor.
Your DBS certificate belongs to you and can be used for other roles that require a DBS check. You should have received your certificate by post.
If you have questions about your remaining DBS loan balance, please contact the MyTutor team.
What if I did not complete 10 lessons?
If you could not find or complete 10 lessons, you may not have repaid the full cost of your DBS through lesson payments.
When you joined MyTutor, you agreed to repay the cost of your DBS through your first 10 lessons. If you did not complete 10 lessons during your first academic term, the remaining balance is still payable under the agreement you accepted when you joined.
Your DBS check was completed, and your certificate was issued, so the cost of the check remains payable even if you did not complete 10 lessons.
Common Issues with DBS Loan Repayment
Why am I still seeing deductions after fully repaying my DBS loan?
If you have fully repaid your DBS loan but deductions are still showing in your lesson payments, there may be a delay in your account being updated.
Check your recent payment records to confirm that the loan has been fully repaid.
If deductions continue, contact the MyTutor team so we can review your account and correct any incorrect deductions.
I received a DBS loan payment request after already paying. What should I do?
If you receive a DBS loan payment request after making a payment, first check your payment confirmation and recent payment records.
Payment requests can sometimes be sent before a payment has been reflected on your account.
If your DBS loan has already been fully repaid, contact the MyTutor team so we can check your account. You will not need to make another payment if your account shows that the balance has been fully repaid.
How can I check whether my DBS loan has been fully repaid?
Check your payment records to see how much you have already repaid.
If your DBS loan has been fully repaid, you should no longer see DBS deductions from your lesson payments.
If you are unsure whether your loan has been fully repaid, contact the MyTutor team, and we can check your account.