Why did we build a new platform?
We achieved so much together on our old platform - over 200,000 students supported and counting! That's thanks to your care and dedication.
But we know it wasn't always smooth sailing - slow pay, platform bugs, and unexpected outages made things harder than they should've been. That's because it was built on outdated technology that's tough to maintain and improve.
So we've built a new platform from the ground up, with more tech resource investment to make things better for you and your learners. Expect:
A more stable experience with fewer outages
Faster, more reliable payments
A better user experience overall
Quicker development of new features that support your work
Where can customers find the new platform?
On a seperate website where we can launch and improve quickly. It's custom-built to support long-term learning.
Click here to read about how you can find work on the new platform.
What else is new on the platform?
Free meetings are called Study Plan Consultations
They're still free, 15-minute meetings. But they're more than just an intro. It’s time to come up with a long-term game plan together. Read more about how to handle them here.
Customers unlock special features
The first one available is Study Plans, where students rate their confidence levels across all topics in a particular subject.
They'll show you what to focus on first, reducing your planning time. They'll help students track their progress and boost their confidence. They'll also make it clear to customers that they're getting great value for their money.
Customers can also suggest up to 3 times to meet with you for their Study Plan Consultation. This makes sure you can find a time that works for you both right away and keeps you from having to message back and forth to work things out.
This feature is designed to supplement learning and maximise the impact of your tuition. To find out when we release more, keep an eye out for our weekly tutor newsletter. We send it to you via email, when you log in and in the 'Announcements' section of the tutor community.
You may notice some features you love aren’t available on the new platform yet. We’re building this from the ground up, so they’re likely already on our to-do list.
Lesson reports are on the horizon, but in the meantime, sending a quick post-lesson message highlighting what you covered, and what's next, is sure to keep your customers happy.
If you have suggestions, click the “Leave feedback” button in the bottom left corner of the tool bar.
Pre-payment protects you from last-minute cancellations
If a customer cancels within 24 hours, you’ll still be paid (and don’t have to show up).
And you’ll still have control. If you’d prefer to refund the customer, you can choose to cancel the lesson yourself to refund their payment as lesson credit. Find out more about that here.
Your earnings and payment will work differently.
How do I join the new platform?
Over the next few months, we'll be inviting all eligible tutors currently on the Classic platform to move over to the New platform in batches. This will ensure you're ready for September 2025, when all new customers will be using the New platform. We'll also be inviting some Schools tutors to join from August 2025.
Can I teach on both platforms?
Yes! For now, you'll be teaching across both platforms.
From September 2025, all new customers will be on the New platform, but we don't want to disrupt any of your current customers or Schools lessons, so these will continue on the Classic platform for the time being.
To make things easier, you can switch between platforms quickly from your homepage.
Just keep in mind:
The Classic platform shares your availability with the New platform - but not the other way around
Make sure to keep your Classic profile's availability up to date weekly to avoid getting booked when you're not free.
If there's ever a clash between bookings, we'll email you so you can sort it out fast.
Eventually, all customers will be moved to the New platform - but not just yet.
You can easily move between the two platforms using a quick link.
From the Classic platform
From the New platform