Here’s a step-by-step guide to using our New Platform:
With this walkthrough, you'll learn how to browse available opportunities, apply for new customers and launch lessons on the new platform.
1. We'll invite you to join by email
The subject heading of the email you'd receive is: 'You're invited to join our new platform - here's your login'.
Simply click the link to activate your account, with the temporary password provided and then you'll be able to reset your password from there.
Make sure to log out of your Classic platform account before setting up your account on the New platform. You won't need to do this every time, just the first time. See here for how to log in to the New Platform.
2. Next, you’ll set up your profile in 3 steps
The information you add here will determine which opportunities come your way.
Write a short paragraph about yourself. ❌ Don't copy and paste a link to your profile as customers won't be able to access it on the Classic platform. Here are some top tips to write one that captures customers’ attention.
Select your tutoring fee from our 5 bands. You can update this at any time, though it'll only update for future bookings; when you take on a new customer. Click here for more information to help you choose.
Set your general, hourly availability. We’ll use this, plus any school lessons, recurring private lessons or free meetings you have booked on our usual platform, to let customers know when you’re free. So you don’t have to worry about double bookings. We recommend updating this once a week.
3. Then, you can find new customers in the Opportunities tab
Here you’ll see new customers that match the preferences you added to your profile. Read them carefully to decide if you can help.
The following criteria are used in matching tutors to opportunities:
Work preferences (i.e. have you said that you want to teach this syllabus)
Price band
Gender (if the customer is being specific)
Availability (if the opportunity contains an SPC or lesson)
We won’t spam your inbox with every available opportunity, so we recommend checking this page regularly.
4 Apply to opportunities that suit you
Only 2 tutors can apply for an opportunity, and it’s first come first serve.
To apply, all you’ll need to do is type out your “elevator pitch” and sell yourself in a few sentences. Here are our top tips for writing a pitch that stands out.
Parents/Guardians will see this, alongside your profile. They can choose to message and/or meet with either or both of the tutors who apply.
You'll receive opportunities in 2 ways:
Sent to you: with these opportunities, if you choose to accept, the customers can send you a message directly.
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In either case, you can choose to respond or dismiss the opportunitiy. If you select 'Not Interested', you will be asked to provide a reason. This won't be shown to the customer.
Once you’ve applied, or clicked “Not interested”, the opportunity will disappear from this tab. But we’ll keep a record of everything you’ve applied for in the “Applied” tab for you to refer back to.
5. Check your Bookings tab for Study Plan Consultations and lessons
We’ll send you an email reminder every time you land a new one and you'll receive lesson reminders via email before the lesson starts.
Before buying any lessons, customers will attend a “Study Plan Consultation” with tutor(s). It’s still a free, 15-minute meeting. But it’s more than just an intro. It’s time to come up with a long-term game plan together.
Read more about how to structure them for success here.
When you have lessons booked, you can click on a student’s name to see their Study Plan. This page is designed to help you with planning by giving you an idea of what to focus on first.
There’ll also be a Messaging tab, so you can chat with your customers outside of lessons. Messaging has some improved functionality too, like emojis, read receipts and the ability to send attachments for things like revision notes.
It's important to make sure your availability is up to date. If a lesson is booked on the Classic platform, you won't be able to book a lesson on the New platform at the same time. However, if you have a lesson booked on the New platform, you can book a lesson on the Classic platform at the same time. Therefore, lesson clashes can occur. Emails will be sent to notify you of any clashes, so you'll be able to rearrange these directly with the customer in a timely manner. Worry not - once all B2C lessons are on the New platform, this issue will reduce.
6. Accept or decline booking requests (for lessons or Study Plan Consultations)
Declining a request will remove it from the list. We’ll ask you why, to help us understand what to show you next time. And if it’s because the timing doesn’t work for you, you’ll be prompted to message the customer to rearrange.
If you choose to accept an opportunity, these lessons will be scheduled as 'regular' lessons for the same time and day each week that was agreed with you and the customer. Upcoming lessons will be shown as 'reserved' in your lessons tab and once payment has been received ahead of the lesson, it will show as 'confirmed' - meaning your lesson will go ahead.
7. Create a payment account to get paid
Once you've applied for your first opportunity, we’ll prompt you to do this and it’ll take less than 5 minutes. We’re using a trusted, third-party payment provider - Stripe - to handle payments so you can rely on having them land in your account weekly.
To get paid, you'll need to set up a payment account. Click here for more information about payment on the New platform.
What if I or a customer need to cancel or reschedule a lesson?
We understand things can pop up and you may need to move a lesson. Find out how to do that here.